Horizon Slate FR Carpet

TIME LIMIT FOR COMPLETION

Orders are processed no later than the next business day after the payment is credited to your account, provided that the goods are in the main warehouse.

In the case of goods that we have at our disposal on an ongoing basis, the delivery date is specified on the card of each product and ranges from 2 to 40 business days.
The lead time for furniture, fabrics, wallpapers on individual orders is extended depending on the type of assortment and order details.

If one order includes goods with different availability dates, the final completion date for the entire order always applies to the product with a longer delivery date.

SAFE DELIVERY

We work with reliable courier companies and we always try to pack the goods safely, but we kindly ask you to BEFORE SIGNING THE DELIVERY LETTER WITH THE COURIER, IT MUST BE CHECKED:

Outer packaging, number of packages, product condition. If the goods you receive have broken packaging, are incomplete (insufficient number of packages) or the carton is damaged from the outside by the carrier or the goods are damaged, e.g. broken, it is necessary to ask the courier for a complaint report and complete the form in his presence. The damage report should include: date, time of delivery, a list of security features inside the carton and a description of damage or noticed shortages in the goods, taking into account its model. Please take a photo with your mobile phone and immediately send it to us, together with a copy of the form, at online@bbhome.pl. In such a situation, you should refuse to accept the delivery and the courier, after drawing up the protocol, takes the parcel back. On the other hand, as soon as we receive all the above information from you, we will try to resend the goods or refund your money.

FAST AND HASSLEY RETURN

If you want to return the purchased goods, you have up to 14 calendar days to do so! Just pack the goods and send them back to us without giving a reason. Don't forget to fill out the return protocol attached to each shipment. You will receive a refund to the specified account within 14 business days.

The refund will be accepted if:
- the product shows no signs of use,
- has a label and has the original factory packaging and proof of purchase.
- the product has not been damaged during return transport due to improperly packed shipment,
- the attached return report has been correctly completed. Shipments that the customer describes in return for cash on delivery or paid in cash, will not be accepted and will be returned to the Sender as a result.

If you have made purchases without registration, send the goods yourself to the following address:

BBHome Online Store
Nasienna 9 Str.
02-241 Warsaw, Poland

If you want to take advantage of help in ordering a courier, call +48 22 242 87 85 or send an email to skleponline@bbhome.net.pl

Attach your proof of purchase and a signed return form available here:
Model withdrawal from the contract - PDF

Note:
Regardless of how you return the goods, they should be packed in an appropriate way to prevent damage during transport.
The returned goods will be accepted only when they are sent back with the complete contents (also freebies, gifts, etc.), and the product itself and accessories are undamaged.
Please attach the completed return form and proof of purchase of the goods to the returned goods.
We do not receive any parcels sent COD! The return sent in this way is returned to the sender as we are unable to pick up the package.